Ensure the expectations between you and your stakeholders are aligned, and that the needs of both parties are addressed, by setting up service level agreements

Questions to ask yourself:

• Is it possible to develop a mutually beneficial service-level agreement (SLA) with a key stakeholder (or team of stakeholders) in order to ensure that each other’s needs are better understood, communicated and met?

• How can I explain that I’d like to ensure that expectations and needs are clearly understood on both sides in order to support mutual benefit? What would be their likely reaction?

• How do I ensure that conversations aren’t carried out in a litigious fashion? How do I ensure the goal is to develop a mutually rewarding relationship and not set up walls or the basis for future recriminations?

• How would I, from the outset, clarify expectations and deliver accordingly, creating a great basis for excellent stakeholder relationships?

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