Other articles in this series

How do you grow your skills as a diplomat? - Part 1

Written by Alistair Gordon And Dominic Johnson, 26 Jul 2021

Ensure the expectations between you and your stakeholders are aligned, and that the needs of both parties are addressed, by setting up service level agreements

Questions to ask yourself:

  • Is it possible to develop a mutually beneficial service-level agreement (SLA) with a key stakeholder (or team of stakeholders) in order to ensure that each other’s needs are better understood, communicated and met?

  • How can I explain that I’d like to ensure that expectations and needs are clearly understood on both sides in order to support mutual benefit? What would be their likely reaction?

  • How do I ensure that conversations aren’t carried out in a litigious fashion? How do I ensure the goal is to develop a mutually rewarding relationship and not set up walls or the basis for future recriminations?

  • How would I, from the outset, clarify expectations and deliver accordingly, creating a great basis for excellent stakeholder relationships?

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