Other articles in this series

How do you grow your diplomat skills? - Part 3

Written by Alistair Gordon And Dominic Johnson, 28 Jul 2021

Every interaction you have with stakeholders can be seen as a transaction in an “emotional bank account”. It’s either a positive deposit of goodwill, or a negative “withdrawal” of irritation.

Ask yourself these questions:

  • Do I have specific stakeholder relationships that I feel need to be improved?

  • How would I objectively assess the historical balances (both ways) of deposits and withdrawals into the emotional bank account?

  • Can I identify some deposits (trust-building activities) that I can make and withdrawals (trust-eroding activities) I can reduce, eliminate or at least offset?

This is an exercise that will help take the initiative to improve stakeholders relationships.

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