Download a nine-step guide to better empathetic listening and collaboration skills
Summary: Listen not just to the facts, but also to the emotional make-up of peoples' messages. That helps them feel valued, understood and heard in a manner that builds trust and goodwill, and creates an atmosphere of collaboration. It’s called empathetic listening. Here's nine steps to achieve it.
Written by Alistair Gordon And Dominic Johnson 18 Jun 2021

Image credit: Miguel Á. Padriñán on Pexels

It’s a work meeting: are you listening, or are you waiting your turn to speak? Are you present? Are you ignoring the emotional story behind a conversation?

It’s time to listen not just to the facts, but also to the emotional make-up of people’s messages. Then they feel valued, understood and heard. Which fosters commitment and collaboration.

It’s called empathetic listening. Download a nine-step guide to improve your conversation and listening skills.

Download our book Chapter on how to improve collaboration through intensive empathetic listening
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